Returns and refunds

Fourteen days from delivery, unused and in original packaging. Damaged or faulty items are replaced or refunded in full.

The window

Contact us within 14 days of delivery. Items must be unused, in original packaging and in resaleable condition. Return shipping is paid by the buyer unless the item arrived damaged or was sent in error.

What cannot be returned

Custom or engraved pieces, once production has started.
Items marked final sale at the time of order.
Goods damaged by misuse, or by a dishwasher or oven used outside the stated limits.

Damaged in transit

Send a photo of the item and the outer box within 48 hours of delivery. We replace it or refund it in full, and we do not ask you to ship it back.

Refund timing

Refunds are issued to the original payment method within 5 business days of the returned item being received or the damage being confirmed.